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Daremark UG (haftungsbeschränkt) is committed to ensuring customer satisfaction. This policy explains how returns and exchanges are handled for products purchased from us.
01
Eligibility
- Standard products can be returned or exchanged within 14 days of delivery.
- Customised or personalised products are non-returnable and non-exchangeable, unless defective or damaged.
- Products must be unused, in original packaging, and in the same condition as received.
02
Defective or Damaged Items
- If you receive a defective or damaged item, contact us within 7 days of delivery at info@thedaremark.com .
- Provide your order number, photos of the item, and a description of the issue.
- We will provide instructions for returning the product and issue a replacement or refund after verification.
03
Return Process
- Contact our support team before sending any returns.
- Securely package the product to prevent damage during shipping.
- Shipping costs for returns due to customer preference are borne by the customer, unless agreed otherwise.
- We recommend using a trackable shipping service for all returns.
04
Refunds
- Refunds are processed to the original payment method once the returned item is received and inspected.
- Refunds may take 5–10 business days depending on your payment provider.
- Customised or personalised items are refundable only if defective or damaged.
05
Exchanges
- Exchanges are available for standard products in the same condition as received.
- If the desired product is unavailable, a refund will be issued instead.
- Contact us before sending any item for exchange to ensure availability and proper processing.
06
Contact Us
For questions regarding returns or exchanges, please contact:
Company
Daremark UG (haftungsbeschränkt)
Email
info@thedaremark.com
Phone
+372 5685 4257
Website
thedaremark.com
Registered Address
"Daremark UG (haftungsbeschränkt)
Löwensteinring 59
12353 Berlin
Germany"